Website usage
This website is operated by Art to Art. Throughout the site, the terms “we”, “us” and “our” refer to Art to Art. Art to Art offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Art to Art reserves the right to amend or alter the Terms and Conditions and prices at any time and without notice to you. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
General Conditions
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
All prices quoted are in Australian dollars and include GST for sales within Australia.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
We are not responsible if information made available on this site is not accurate, complete or current.
You may experience some colour variation on artworks as each piece is original and unique. Artworks on the website are only representative of colour and texture. Allow for some variation. We have made every effort to display as accurately as possible the colours and images of our products that appear on our website or in the gallery. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
Payment Method
We accept Credit Card including Visa, Amex or Mastercard and offer Pay Pal on our website. Payment can also be made in person using cash or credit card. We also offer Art Money which is an interest free art loan. See our Art Money page for full details. Once payment has been received items will be shipped to you. We require payment prior to the delivery of your item/s.
Money Back Guarantee
Art is meant to be enjoyed and it is important to us that you fall in love with your new artwork, with that in mind we offer a 100% Happiness Guarantee. We are sure you’ll be delighted with your purchase but for some reason you aren’t, please notify us in writing with an explanation within 24 hours of receiving your artwork and returning the artwork in its original, unmarked condition and packaging (within 7 days) for a full refund (delivery charge is not refundable). Refunds are issued after the goods are received, checked and are in perfect condition. We can offer an exchange or a credit note.
Delivery
Most artworks calculate shipping via the cart. If not, a delivery fee will be quoted and agreed by you. We will process and deliver your order once payment has been verified and received in full and that Art to Art is satisfied with the integrity of the order. An emailed payment confirmation can help speed up delivery. Orders placed on a weekend or a Public Holiday will not begin payment processing until the next business day.
Delivery is to your front door and will require a signature of receipt. A delivery time will be established, that suits you. It is important that you are home to receive the delivery in the agreed time, as you may be changed and obligated to pay Art to Art the delivery fee twice. Your acceptance of delivery acknowledges that the artwork arrived undamaged.
We aim to despatch from our Melbourne gallery within 7 - 10 business days from receipt of payment. An email or text confirmation will be sent with an expected deliver date.
Delivery times can be delayed due to unforeseen circumstance that are out of our control such as changes in shipping schedules, strikes, carrier delays etc... Delivery time frames are estimates only and we apologise in advance for any delays that may be experienced. The arrival of your Art work is very important to us and we will do all we can to ensure you receive it safely and on time.
Shipping costs vary from state to state Australia wide and will be calculated at checkout. International shipping is available and quoted upon request.
We strive to ensure that the utmost care is taken to get your artwork transported to you in its finest condition. We use experienced art handlers, ensuring it arrives safely, this is more expensive than a normal courier company but as most pieces are originals it is vital to the safe handling of your purchase.
International Customers
We ship anywhere in the world. For international deliveries customers should be aware and are responsible for the following: any import requirements or restrictions, licences, duties, taxes and/or government charges that may apply to the products in your country; and any additional freight, postal or other charges that may be imposed over and above what would normally be incurred.
Availability
Although most items are in stock at most times, sometimes items sell out. We apologise in advance if this happens.
Privacy Policy
Art to Art is committed to respecting your privacy. We will collect personal information that lets us know the specifics of who you are and your personal details as you have provided to us. We will not disclose your information to any other group or organisation for any purpose. We will only use the personal information you have provided to us for the purpose for which you provided it. We aim to make sure that the information we hold is accurate, complete and up to date. If your personal details change, we request that you contact us, so that we can update the information we hold about you.
If you’re unsure about any part of the ordering, delivery or returns process, please get in touch with us by email at info@arttoart.com.au and we’ll endeavour to get back to you.
Studio Incorporate Pty Ltd trading as Art to Art
130 Bulleen Road , Balwyn North VIC 3104
info@arttoart.com.au