FAQs – Frequently Asked Questions | Art to Art | Art To Art


Our guarantee - 100% money back.

It's important to us that you are 100% happy with your new artwork but for any reason your aren't, we offer a 7 day 100% money back guarantee. Please read more in our Terms and Conditions.

How do I pay?

For art books and limited edition prints payment can be made through the website by adding it to the cart. For original paintings and sculptures you will need to ‘Enquire About the Artwork’ so we can confirm availability. Once that has been confirmed, we will email you an invoice with delivery costs and details for direct debit will be on your invoice. Prices are in Australian dollars. Australian customers please note that the price already includes 10% GST. See our Payment Method for more info.

Do you offer gift vouchers?

Yes we do. And what could be a better present than the gift of art, especially when they can choose it themselves. Contact Us to arrange for a personalised Gift Voucher to be sent to that someone special in your life.

What's with the yellow dot?

Making a decision about art can take time, so while you are deciding you may want is to reserve the artwork as, in most cases there may only be the one. The yellow dot means you and only you, have 48 hours to hold the artwork, after which time it is back on the market. Please email us the artwork number, if there is a piece you'd like us to reserve for you. Click here.

Does the price include delivery?

No it doesn't as we are unable to quote delivery until we know where it is being delivered to, the size and weight of the chosen artwork. One thing we do know is we want it to arrive safely, as most pieces are originals, so we use professional and experienced art handlers. When you enquire, pop in your details and we'll have an accurate cost to you within 24 hours. We have express delivery if you are in a rush to show off your new purchase. See our Delivery Terms for more info.

When can I expect delivery?

Usually, from the day you order and payment has been received, you can expect to be showing off your new artwork in around 7 - 21 business days. See our Delivery Terms for more info.

How do I know the colours will be the same?

In essence you won't as there are a few factors to keep in mind e.g. the variation in colour from computer to computer, what you are viewing has been photographed etc.. Mostly you will be pleasantly surprised as the richness in oils and acrylics will be more intense and vibrant. If for some reason you are not happy with what you have selected, will give your money back. Please see our Money Back Guarantee, click here.

Is art a good investment?

Most art will appreciate over time depending if you are planning on selling it and when. At art to art, we believe if you get enjoyment out of seeing your art then that is the ultimate investment. Art is to be enjoyed and appreciated as we believe the artist intended. 

Download PDF of our Terms and Conditions